Level 3 Team Leader

 

An 18-month Team Leader programme 

 

Programme Overview:

A team leader is found in organisations where there is a requirement for first-line management and a need to support teams and senior management. The broad purpose of the occupation is a team leader role, with operational and project responsibilities. They will have responsibility for managing individuals, a team, or elements of a project. They provide direction, instructions, and guidance to ensure the achievement of set goals.

Team leaders are vital for the smooth functioning of all departments in any organisation and are often responsible for ensuring the function is correctly administered and maintained in line with legislation of the organisation’s procedures. In their daily work, an employee in this occupation interacts with their colleagues from other internal departments such as operational functions, HR, finance, legal, IT, sales, and marketing.

 

Modules

The following modules are covered within the standard –

• Data Collection & Benchmarking
• Problem Analysis & Conclusions
• People & Relationships
• Future Plans & Opportunities
• Building a High-Performance Team
• Communication & Implementing Operational Plans
• Managing Change & Continuous Improvement
• Using Technology
• Contributing to a Project

By completing the following knowledge, skills and behaviours these modules will be achieved.

 

What you will learn – Knowledge and understanding  

Data Collection & Benchmarking

• Understanding of data protection and benchmarking.
• Able to understand regulations, legislation and compliance.
• Understanding of own organisational policies and procedures that impact own role, external factors and influences.
• Able to interpret data from and for reports.

Problem Analysis & Conclusions

• Understand impact of own role on the organisation’s strategy and objectives, cross team working, communication techniques.
• Able to understand and apply problem solving and decision-making principles

People & Relationships

• Be able to work with key stakeholders, and workplace relationship management.
• Understand Performance Monitoring, supporting equity, diversity and inclusion.

Future Plans & Opportunities

• Be able to understand impact of internal and external factors within own role
• Adapt to flexible working and apply to future changes

Building a High-Performance Team

• Develop knowledge and skills to build a high-performance team including own and team members learning and development.
• Understand and apply leadership and management techniques and tools for allocating work activities.
• Be able to share best practise, and apply policies and procedures with own team.

Communication and Implementing Operational Plans

• Being able to use and manage resources.
• Collaborate with stakeholders to implement goals and plans.
• Use of different techniques and types of media to communicate with stakeholders
• Understand the purpose and level of own role

Managing change and continuous improvement

• Understanding of the principles of change management and continuous improvement
• Be able to negotiate with stakeholders, conflict resolution, manage budgets and maximise resources

Using Technology

• Understand the using of technology and software and how they are used to support own business
• Be able to monitor and reduce energy consumption

Contributing to a project

• Understand prioritisation management and tools and techniques
• Be able to monitor projects and take corrective action to ensure delivery of the project
• Be able to take ownership and accountability

 

Team Leaders/Supervisors demonstrate the following behaviours:   

• Acts professionally, ethically and with integrity.
• Supports an inclusive culture, treating colleagues and external stakeholders fairly and with respect.
• Takes accountability and ownership of their tasks and workload.
• Seeks learning opportunities and continuous professional development.
• Works flexibly and adapts to circumstances.

 

How is this course assessed?   

Full time work-based learners will typically spend 15/18 months on-programme working towards the apprenticeship standard, with a minimum of 20% off this time being off-the-job training.

Learners without English and Maths at a level 2 must achieve level 2 prior to taking their End Point Assessment (EPA).

The end point assessment should only start once the employer is satisfied that the gateway requirements for EPA have been met and that the learner is consistently working at or above the level set out in the standard.

Through the journey to the gateway with GEM Training you will complete a set of mini-gateways ensuring that you are ready to take the EPA.

The EPA consists of three distinct assessment methods:

• Assessment of competency through a professional discussion underpinned by a portfolio of evidence
• Presentation with questions
• Assessment of portfolio of evidence
• Continuing Professional Development Log reviewed and professional discussion/question and answer session

Performance in the EPA will determine the learner grade of fail, pass, merit or distinction.